Refund Policy

This Refund Policy explains how payments, cancellations, revisions, and refund requests are handled for Reel Makers services.

Reel Makers provides custom creative and AI-assisted services including AI reels, promo scripts, AI posters, AI videos, social media campaign creatives, and brand content support. Because our work is tailored to each client, refund eligibility is reviewed case-by-case.

Our services involve time, planning, creative direction, scripting, editing, AI generation, design, production, and project coordination. Much of this work begins before a final file is delivered.

For this reason, fees may cover both visible deliverables and behind-the-scenes creative effort, research, planning, and production resources used for the project.

Payments or advance fees may be required before project work begins. The required amount depends on the selected package, project scope, timeline, and agreement with the client.

Work may start only after payment confirmation, required project details, and necessary assets are received. Payment gateway, bank, or transaction charges may be deducted from any approved refund.

If the client cancels before any creative work, planning, scripting, editing, AI generation, or production has started, a refund may be considered.

Refund approval will depend on the payment method, administrative effort already completed, third-party charges, and any written agreement connected to the project.

If creative work, planning, scripting, editing, AI generation, design, production, or project coordination has started, refunds may not be available.

In some cases, Reel Makers may offer partial credit, adjusted deliverables, or revisions instead of a refund, depending on the project stage and work completed.

When deliverables need improvement or adjustment, revisions are preferred over refunds. Our goal is to refine the creative work so it better matches the agreed project direction.

Revision limits depend on the selected package or agreement. Requests outside the original scope, new concepts, major style changes, or additional deliverables may require extra charges.

Services may be non-refundable once strategy, scripting, editing, AI generation, design, production, consultation, or delivery work has started.

Rush work, custom concepts, approved drafts, delivered files, completed scripts, AI-generated assets, edited videos, campaign creatives, and other custom deliverables may not qualify for refunds unless otherwise agreed in writing.

Delivery timelines depend on project size, creative complexity, client response time, asset readiness, feedback speed, and approval cycles.

Delays caused by missing client assets, late feedback, incomplete requirements, unclear instructions, approval delays, or delayed payments are not eligible for refund.

Clients are responsible for sharing accurate project requirements, brand guidelines, required assets, images, videos, logos, scripts, references, access details, and feedback on time.

Clients must ensure they have permission to use any submitted media. Delays, quality issues, or legal concerns caused by incomplete, incorrect, or unauthorized client materials do not create automatic refund eligibility.

Approved final deliverables are not refundable. Approval may include written confirmation, payment completion, acceptance of final files, download of final assets, or use of the deliverables in campaigns or public channels.

After approval, any additional changes may be treated as a new revision request or a new project, depending on the scope and selected package.

To request a refund review, contact Reel Makers with your name, project details, payment reference, reason for the request, and any relevant communication or deliverable concerns.

Refund eligibility is reviewed case-by-case based on the project stage, work completed, selected package, payment status, client communication, and the terms agreed before work began.

If a refund is approved, it may take 7-14 business days to process after confirmation. Actual credit time may vary based on the bank, payment method, payment gateway, or transaction provider.

Any payment gateway, bank, currency conversion, or transaction charges may be deducted from the refund amount where applicable.

We may update this Refund Policy from time to time to reflect changes in our services, payment methods, project processes, legal requirements, or operating practices.

When updates are made, the Last Updated date on this page will be revised. Continued use of our website or services after changes are posted means the updated policy applies.

For questions about this Refund Policy, payment status, cancellation eligibility, revision options, or refund requests, contact Reel Makers using the details below.